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            <div class="introduction">
                <p>In this topic, you can learn how to fill in the details of a change request work
                    item. A team can use the change request work item to track a proposed change to
                    some part of the product. You can create a change request whenever a change is proposed
                    to any requirement that is under change control. For more information, see <span
                        sdata="link"><a href="ManagingChangeGovDev.html">Managing Change (GovDev)</a></span>.</p>
                <p>For information about how to create this type of work item, see <span sdata="link">
                    <a href="WorkItemsandWorkflowCMMI.html">Work Items and Workflow (CMMI)</a></span>. </p>
                <div class="caption"></div>
                <div class="tableSection">
                    <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                        <tr>
                            <th>
                                <p><span class="label">In this topic</span> </p>
                            </th>
                            <th>
                                <p><span class="label">Related topics</span> </p>
                            </th>
                        </tr>
                        <tr>
                            <td>
                                <ul>
                                    <li>
                                        <p><a href="#CreateCR">Defining a Change Request</a></p>
                                    </li>
                                    <li>
                                        <p><a href="#LinkCR">Linking a Change Request to a Requirement</a></p>
                                    </li>
                                    <li>
                                        <p><a href="#AddDetails">Adding Details, Attachments, or Hyperlinks to a Change Request
                                            </a></p>
                                    </li>
                                    <li>
                                        <p><a href="#ChangeState">Changing the State of a Change Request</a></p>
                                    </li>
                                </ul>
                            </td>
                            <td>
                                <p><span class="label">Process Guidance</span> </p>
                                <ul>
                                    <li>
                                        <p><span sdata="link"><a href="ManagingChangeGovDev.html">Managing Change (GovDev)</a></span> 
                                        </p>
                                    </li>
                                </ul>
                                <p><span class="label">Workbooks</span> </p>
                                <ul>
                                    <li>
                                        <p><span sdata="link"><a href="TriageWorkbook.html">Triage Workbook</a></span> 
                                        </p>
                                    </li>
                                </ul>
                                <p><span class="label">Field Reference</span> </p>
                                <ul>
                                    <li>
                                        <p><span sdata="link"><a href="TitlesIDsDescriptionsandHistoryGovDev.html">Titles, 
                                            IDs, Description, and History (GovDev)</a></span> </p>
                                    </li>
                                    <li>
                                        <p><span sdata="link"><a href="AssignmentsandWorkflowGovDev.html">Assignments and
                                            Workflow (GovDev)</a></span> </p>
                                    </li>
                                    <li>
                                        <p><span sdata="link"><a href="http://msdn.microsoft.com/library/27761225-0298-456f-a5bc-f55efbe29529">
                                            Areas and Iterations</a></span> </p>
                                    </li>
                                    <li>
                                        <p><span sdata="link"><a href="LinkingWorkItemsGovDev.html">Linking Work Items (GovDev)</a>
                                        </span> </p>
                                    </li>
                                    <li>
                                        <p><span sdata="link"><a href="Attachments.html">
                                            Attachments</a></span> </p>
                                    </li>
                                </ul>
                            </td>
                        </tr>
                    </table>
                </div>
                <p><span class="label">Required Permissions</span> </p>
                <p>To view a change request, you must be a member of the <span class="ui">Readers</span> 
                    group or your <span class="ui">View work items in this node</span> must be set to
                    <span class="ui">Allow</span>. To modify a change request, you must be a member
                    of the <span class="ui">Contributors</span> group or your <span class="ui">Edit work
                        items in this node</span> permissions must be set to <span class="ui">Allow</span>. 
                    For more information, see <span sdata="link"><a href="http://msdn.microsoft.com/library/8f1f5f39-ed0f-4539-bee1-7e7e77bb5728">Managing Permissions</a></span>.</p>
            </div>
            <a name="CreateCR" />
            <h1 class="heading"><span onclick="ExpandCollapse(sectionToggle0)" style="cursor: default;"
                onkeypress="ExpandCollapse_CheckKey(sectionToggle0, event)" tabindex="0">
                <img id="sectionToggle0" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Defining
                a Change Request</span> </h1>
            <div id="sectionSection0" class="section" name="collapseableSection" style="">
                <p>The work item form for a change request stores data in the fields and tabs that are
                    the following illustration shows:</p>
                <img alt="Change Request Work Item Form" 
                    src="../art/ProcGuid_ChangeRequest_A.png" /><p>
                </p>
                <img alt="CMMI Change Request work item form - tabs" 
                    src="../art/ProcGuid_ChangeRequest_B.png" /><p>
                    When you define a change request, you must define the <span class="ui">Title</span>. 
                    You can leave all other fields blank or accept their default values.</p>
                <h3 class="procedureSubHeading">To define a single change request</h3>
                <div class="subSection">
                    <ol>
                        <li>
                            <p>In the top section of the work item form, specify one or more of the following types
                                of information:</p>
                            <ul>
                                <li>
                                    <p>In <span class="ui">Title</span> (Required), type a short description. </p>
                                    <p>Good titles indicate the area of the product that is affected and how it is affected.
                                        At any time, you can update the text to more accurately define the change and the
                                        areas of work that are affected</p>
                                </li>
                                <li>
                                    <p>In the <span class="ui">Assigned To</span> list, click the name of the team member
                                        who is responsible for addressing the change request.</p>
                                    <div class="alert">
                                        <table width="100%" cellspacing="0" cellpadding="0">
                                            <tr>
                                                <th align="left">
                                                    <img class="note" alt="Note" title="Note" src="../icons/alert_note.gif" /><b>Note
                                                    </b></th>
                                            </tr>
                                            <tr>
                                                <td>
                                                    <p>You can assign work items only to members of the <span class="ui">Contributors</span> 
                                                        group. </p>
                                                </td>
                                            </tr>
                                        </table>
                                    </div>
                                    <p>If you leave the change request unassigned, it is automatically assigned to you.
                                    </p>
                                </li>
                                <li>
                                    <p>In the <span class="ui">State</span> list, leave the default value, <span class="ui">
                                        Proposed</span>.</p>
                                    <p>By default, the value of the <span class="ui">Reason</span> field is <span class="ui">
                                        New</span>. For more information about this field and how you can use it to track
                                        workflow, see <a href="#ChangeState">Changing the State of a Change Request</a>later
                                        in this topic.</p>
                                </li>
                                <li>
                                    <p>In the <span class="ui">Area</span> and <span class="ui">Iteration</span> lists, click
                                        the appropriate area and iteration. </p>
                                    <div class="alert">
                                        <table width="100%" cellspacing="0" cellpadding="0">
                                            <tr>
                                                <th align="left">
                                                    <img class="note" alt="Note" title="Note" src="../icons/alert_note.gif" /><b>Note
                                                    </b></th>
                                            </tr>
                                            <tr>
                                                <td>
                                                    <p>Your project administrator defined the <span class="ui">Area</span> and <span class="ui">
                                                        Iteration</span> tree hierarchies so that team members can track progress by those
                                                        designations. For more information, see <span sdata="link"><a href="http://msdn.microsoft.com/library/6b0d2df4-c638-4637-af93-86db64ca73ab">
                                                            Create and Modify Areas and Iterations</a></span>.</p>
                                                </td>
                                            </tr>
                                        </table>
                                    </div>
                                </li>
                                <li>
                                    <p>In the <span class="ui">Priority</span> list, click the level of importance for the
                                        change request on a scale of 1 (most important) to 4 (least important).</p>
                                    <p>By default, this value is 2.</p>
                                </li>
                                <li>
                                    <p>In the <span class="ui">Triage</span> list, click the triage substate.</p>
                                    <p>This field identifies the level of triage that has been decided for any change request
                                        that is in the <span class="ui">Proposed</span> state. Valid values are <span class="ui">
                                            Pending</span> (default), <span class="ui">More Info</span>, <span class="ui">Info Received
                                        </span>, and <span class="ui">Triaged</span>. </p>
                                </li>
                                <li>
                                    <p>In the <span class="ui">Blocked</span> list, click <span class="ui">Yes</span> if an
                                        issue is preventing the team from implementing the change request.</p>
                                </li>
                            </ul>
                        </li>
                        <li>
                            <p>On the <span class="ui">Details</span> tab, provide as much detail as you want to
                                describe exactly what the team must change. </p>
                            <p>Provide as much detail as possible in the change request to ensure that a developer
                                can implement it and a tester can test it. Your team can use this information to
                                create work items for tasks and test cases. For more information, see <span sdata="link">
                                    <a href="TaskGovDev.html">Task (GovDev)</a></span> and <span sdata="link">
                                <a href="TestCaseGovDev.html">
                                        Test Case (GovDev)</a></span>.</p>
                        </li>
                        <li>
                            <p>On the <span class="ui">Justification</span> tab, provide as much detail as you want
                                to describe the value to the customer or the product that the change request implements.
                            </p>
                        </li>
                        <li>
                            <p>On the <span class="ui">Analysis</span> tab, click each text box, and provide details
                                for the impact that the change request will have on the following areas:</p>
                            <ul>
                                <li>
                                    <p><span class="ui">Impact on architecture</span> </p>
                                </li>
                                <li>
                                    <p><span class="ui">Impact on user experience</span> </p>
                                </li>
                                <li>
                                    <p><span class="ui">Impact on test</span> </p>
                                </li>
                                <li>
                                    <p><span class="ui">Impact on design/development</span> </p>
                                </li>
                                <li>
                                    <p><span class="ui">Impact on technical publications</span> </p>
                                </li>
                            </ul>
                            <p>You can indicate the specific areas that are affected, in addition to the costs to
                                implement the change.</p>
                        </li>
                        <li>
                            <p>On the <span class="ui">Other</span> tab, specify the following types of information:
                            </p>
                            <ul>
                                <li>
                                    <p>In the <span class="ui">Original Estimate</span> box, type a number that represents
                                        the hours of work that the change request will take to implement.</p>
                                    <div class="alert">
                                        <table width="100%" cellspacing="0" cellpadding="0">
                                            <tr>
                                                <th align="left">
                                                    <img class="note" alt="Note" title="Note" src="../icons/alert_note.gif" /><b>Note
                                                    </b></th>
                                            </tr>
                                            <tr>
                                                <td>
                                                    <p>In general, you define the following field later in the development cycle and not
                                                        when you first define the change request.</p>
                                                </td>
                                            </tr>
                                        </table>
                                    </div>
                                </li>
                                <li>
                                    <p>In the <span class="ui">Integrated in</span> list, click the build name or number
                                        in which the change request is integrated by the development team.</p>
                                </li>
                            </ul>
                        </li>
                        <li>
                            <p>On the <span class="ui">All Links</span> tabs, link the change request to one or more
                                other work items, such as requirements or tasks.</p>
                        </li>
                        <li>
                            <p>On the <span class="ui">Attachments</span> tab, you can attach specifications, images,
                                or other files that provide more details about the change request to be implemented.
                            </p>
                            <p>For more information, see the following sections later in this topic:</p>
                            <ul>
                                <li>
                                    <p><a href="#LinkCR">Linking a Change Request to a Requirement</a></p>
                                </li>
                                <li>
                                    <p><a href="#AddDetails">Adding Details, Attachments, or Hyperlinks to a Change Request
                                        </a></p>
                                </li>
                            </ul>
                        </li>
                        <li>
                            <p>Click
                                <img alt="Save" src="../art/Icon_saveWIT.gif" />
                                <span class="ui">Save Work Item</span>.</p>
                            <div class="alert">
                                <table width="100%" cellspacing="0" cellpadding="0">
                                    <tr>
                                        <th align="left">
                                            <img class="note" alt="Note" title="Note" src="../icons/alert_note.gif" /><b>Note
                                            </b></th>
                                    </tr>
                                    <tr>
                                        <td>
                                            <p>After you save the change request, the identifier appears in the title under the
                                                work item toolbar.</p>
                                        </td>
                                    </tr>
                                </table>
                            </div>
                        </li>
                    </ol>
                </div>
            </div>
            <a name="LinkCR" />
            <h1 class="heading"><span onclick="ExpandCollapse(sectionToggle1)" style="cursor: default;"
                onkeypress="ExpandCollapse_CheckKey(sectionToggle1, event)" tabindex="0">
                <img id="sectionToggle1" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Linking a Change Request to a Requirement</span> </h1>
            <div id="sectionSection1" class="section" name="collapseableSection" style="">
                <p>By creating relationships between change requests and requirements, you can plan
                    projects more effectively, track dependencies more accurately, view hierarchical
                    relationships more clearly, and find relevant information more quickly. From the
                    work item form for a change request, you can create a work item that is automatically
                    linked to the change request, or you can create links to existing work items.
                </p>
                <p>You use the <span class="ui">Links</span> tab to create specific types of links to
                    specific types of work items. For more information, see <span sdata="link"></span> <span sdata="link">
                    <a href="LinkingWorkItemsGovDev.html">Linking Work Items (GovDev)</a></span>.</p>
                <h3 class="procedureSubHeading">To link a change request to an existing requirement
                </h3>
                <div class="subSection">
                    <ol>
                        <li>
                            <p>On the <span class="ui">Requirements</span> tab, click
                                <img alt="Add Links" src="../art/Icon_addLinks.gif" />
                                <span class="ui">Link to</span>.</p>
                            <p>The <span class="ui">Add Link to Change Request </span> dialog box opens.</p>
                            <img alt="Add link to requirement dialog box" 
                                src="../art/ProcGuid_ChangeRequestLinkToRequirement.png" />
                            <p>
                                Leave the <span class="ui">Link Type</span> set to <span class="ui">Affects</span>,
                                which is the only type of link that is supported for links that you add on the <span
                                    class="ui">Requirements</span> tab. </p>
                        </li>
<li>
                            <p>Click <span class="ui">Browse</span>.</p>
                            <p>The <span class="ui">Choose Linked Work Items</span> dialog box appears.</p>
                            <img alt="Choose linked work items dialog box" src="../art/WIT_ChooseLinked.png" />
                        </li>
                        <li>
                            <p>In <span class="ui">Saved query</span>, click the <span class="ui">Open Requirements</span> 
                                team queries, and then click <span class="ui">Find</span>.</p>
                        </li>
                        <li>
                            <p>Select the check box next to the Requirement you want to link to the Chnage 
                                Request.</p>
                            <p>For more information, see <span sdata="link"><a href="http://msdn.microsoft.com/library/962b01e8-9b2f-46bf-b13e-15020f35b665">
                                Find Work Items to Link or Import</a></span>. </p>
                        </li>
                        <li>
                            <p>(Optional) In <span class="ui">Comment</span>, type a description for the 
                                Requirement to
                                which you are linking. </p>
                        </li>
                        <li>
                            <p>Click <span class="ui">OK</span>. </p>
                        </li>
                        <li>
                            <p>Click
                                <img alt="Save" src="../art/Icon_saveWIT.gif" />
                                <span class="ui">Save Work Item</span>. </p>
                            <div class="alert">
                                <table width="100%" cellspacing="0" cellpadding="0">
                                    <tr>
                                        <th align="left">
                                            <img class="note" alt="Note" title="Note" src="../icons/alert_note.gif" /><b>Note
                                            </b></th>
                                    </tr>
                                    <tr>
                                        <td>
                                            <p>Both the Change Request and the Requirement that you linked are updated.</p>
                                        </td>
                                    </tr>
                                </table>
                            </div>
                        </li>
                    </ol>
                </div>
            </div>
            <a name="AddDetails" />
            <h1 class="heading"><span onclick="ExpandCollapse(sectionToggle2)" style="cursor: default;"
                onkeypress="ExpandCollapse_CheckKey(sectionToggle2, event)" tabindex="0">
                <img id="sectionToggle2" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Adding
                Details, Attachments, or Hyperlinks to a Change Request</span> </h1>
            <div id="sectionSection2" class="section" name="collapseableSection" style="">
                <p>As more information becomes available, you can add it to a change request in the
                    following ways:</p>
                <ul>
                    <li>
                        <p>Type information in the text boxes on the <span class="ui">Details</span>, <span
                            class="ui">Justification</span>, or <span class="ui">Analysis</span> tab.</p>
                    </li>
                    <li>
                        <p>Attach a file.</p>
                        <p>For example, you can attach an e-mail thread, a document, an image, a log file, or
                            another type of file. </p>
                    </li>
                    <li>
                        <p>Add a hyperlink to a Web site or to a file that is stored on a server or Web site.
                        </p>
                    </li>
                </ul>
                <h3 class="procedureSubHeading">To add details to a change request </h3>
                <div class="subSection">
                    <ol>
                        <li>
                            <p>Click the <span class="ui">Details</span>, <span class="ui">Justification</span>,
                                or <span class="ui">Analysis</span> tab, and type information in the boxes. </p>
                            <p>You can format information to provide emphasis or capture a bulleted list. </p>
                            <div class="alert">
                                <table width="100%" cellspacing="0" cellpadding="0">
                                    <tr>
                                        <th align="left">
                                            <img class="note" alt="Note" title="Note" src="../icons/alert_note.gif" /><b>Note
                                            </b></th>
                                    </tr>
                                    <tr>
                                        <td>
                                            <p>Every time that a team member updates the work item, its history shows the date of
                                                the change, the name of the team member who made the change, and the fields that
                                                changed.</p>
                                        </td>
                                    </tr>
                                </table>
                            </div>
                            <p>For more information, see <span sdata="link">
                                <a href="TitlesIDsDescriptionsandHistoryGovDev.html">
                                    Titles, IDs, Description, and History (GovDev)</a></span>.</p>
                        </li>
                        <li>
                            <p>Click
                                <img alt="Save" src="../art/Icon_saveWIT.gif" />
                                <span class="ui">Save Work Item</span>. </p>
                        </li>
                    </ol>
                </div>
                <h3 class="procedureSubHeading">To add an attachment to a change request </h3>
                <div class="subSection">
                    <ol>
                        <li>
                            <p>On the <span class="ui">Attachments </span> tab, perform one of the following actions:
                            </p>
                            <ul>
                                <li>
                                    <p>Drag a file into the attachment area.</p>
                                </li>
                                <li>
                                    <p>Click
                                        <img alt="Paste" src="../art/Icon_pasteWIT.gif" />
                                        or press CTRL-V to paste a file that you have copied.</p>
                                </li>
                                <li>
                                    <p>Click
                                        <img alt="Add Attachment" src="../art/Icon_addAttachment.gif" />
                                        <span class="ui">Add</span>, click <span class="ui">Browse</span>, and, in the <span
                                            class="ui">Attachment</span> dialog box, type or browse to the name of the file
                                        that you want to attach. </p>
                                    <p>(Optional) In the <span class="ui">Comment</span> box, type additional information
                                        about the attachment. To close the <span class="ui">Attachment</span> dialog box,
                                        click <span class="ui">OK</span>.</p>
                                </li>
                            </ul>
                        </li>
                        <li>
                            <p>Click
                                <img alt="Save" src="../art/Icon_saveWIT.gif" />
                                <span class="ui">Save Work Item</span>.</p>
                        </li>
                    </ol>
                </div>
                <h3 class="procedureSubHeading">To add a hyperlink to a change request </h3>
                <div class="subSection">
                    <ol>
                        <li>
                            <p>On the <span class="ui">All Links </span> tab, click
                                <img alt="Add Links" src="../art/Icon_addLinks.gif" />
                                <span class="ui">Link to</span>.</p>
                        </li>
                        <li>
                            <p>In the <span class="ui">Link Type</span> list, click <span class="ui">Hyperlink</span>.</p>
                        </li>
                        <li>
                            <p>In the <span class="ui">Address</span> box, perform one of the following actions:
                            </p>
                            <ul>
                                <li>
                                    <p>If the target is a Web site, type the URL or copy it from your Internet browser,
                                        and paste it into the <span class="ui">Address</span> box.</p>
                                </li>
                                <li>
                                    <p>If the target is a server location, type its UNC address.</p>
                                </li>
                            </ul>
                        </li>
                        <li>
                            <p>(Optional) In the <span class="ui">Comment</span> box, type additional information
                                about the hyperlink.</p>
                        </li>
                        <li>
                            <p>Click <span class="ui">OK</span>. </p>
                        </li>
                        <li>
                            <p>Click
                                <img alt="Save" src="../art/Icon_saveWIT.gif" />
                                <span class="ui">Save Work Item</span>. </p>
                        </li>
                    </ol>
                </div>
            </div>
            <a name="ChangeState" />
            <h1 class="heading"><span onclick="ExpandCollapse(sectionToggle3)" style="cursor: default;"
                onkeypress="ExpandCollapse_CheckKey(sectionToggle3, event)" tabindex="0">
                <img id="sectionToggle3" class="toggle" name="toggleSwitch" src="../icons/collapse_all.gif" />Changing
                the State of a Change Request</span> </h1>
            <div id="sectionSection3" class="section" name="collapseableSection" style="">
                <p>The triage team or product planning meeting can review these work items to analyze,
                    accept, and reject proposed changes. When a change request is accepted, the team
                    can generate tasks to implement the change. After the team implements the change,
                    the team eventually closes the change request. </p>
                <p>For more information about the data fields that you can use to track work item states,
                    see <span sdata="link"></span> <span sdata="link">
                    <a href="AssignmentsandWorkflowGovDev.html">Assignments,
                        Workflow, and Planning (GovDev)</a></span>.</p>
                <p>You can use the following states to track the progress of change requests:</p>
                <ul>
                    <li>
                        <p><a href="#Proposed">Proposed</a></p>
                    </li>
                    <li>
                        <p><a href="#Active">Active</a></p>
                    </li>
                    <li>
                        <p><a href="#Resolved">Resolved</a></p>
                    </li>
                    <li>
                        <p><a href="#Closed">Closed</a></p>
                    </li>
                </ul>
                <p>Any team member can change the state of a change request.</p>
                <p>By default, each change request is in the <span class="ui">Proposed</span> state when
                    you create the work item. When a team accepts a change request for the current iteration,
                    the work item moves to the <span class="ui">Active</span> state, and the team analyzes
                    it to determine its implementation details and create tasks. When the tasks are
                    complete and system tests show that the team has successfully implemented the change
                    request, a team member moves it to the <span class="ui">Resolved</span> state. Finally,
                    when the team validates a change request, a team member moves it to the <span class="ui">
                        Closed</span> state. </p>
                <h3 class="procedureSubHeading">To change the state of a change request</h3>
                <div class="subSection">
                    <ol>
                        <li>
                            <p>Open the change request.</p>
                        </li>
                        <li>
                            <p>In the <span class="ui">State</span> list, click <span class="ui">Active</span>, <span
                                class="ui">Resolved</span>, or <span class="ui">Closed</span>. </p>
                            <ul>
                                <li>
                                    <p>If you change the state from <span class="ui">Proposed</span> to <span class="ui">
                                        Active</span>, the <span class="ui">Reason</span> field automatically changes to
                                        <span class="ui">Accepted</span>. </p>
                                </li>
                                <li>
                                    <p>If you change the state from <span class="ui">Active</span> to <span class="ui">Resolved
                                        </span>, the <span class="ui">Reason</span> field automatically changes to <span class="ui">
                                            Code Complete and System Test Passed</span>. </p>
                                </li>
                                <li>
                                    <p>If you change the state from <span class="ui">Resolved</span> to <span class="ui">
                                        Closed</span>, the <span class="ui">Reason</span> field changes to <span class="ui">Validation
                                            Test Passed</span>.</p>
                                </li>
                            </ul>
                        </li>
                        <li>
                            <p>Click
                                <img alt="Save" src="../art/Icon_saveWIT.gif" />
                                <span class="ui">Save Work Item</span>. </p>
                        </li>
                    </ol>
                </div>
                <div class="caption"></div>
                <div class="tableSection">
                    <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                        <tr>
                            <td>
                                <p><span class="label">Typical workflow progression</span>:</p>
                                <ul>
                                    <li>
                                        <p>A team member creates a change request in the <span class="ui">Proposed</span> state
                                            with the default reason, <span class="ui">New</span>.</p>
                                    </li>
                                    <li>
                                        <p>A team member changes the state of the change request from <span class="ui">Proposed
                                            </span> to <span class="ui">Active</span> with the default reason, <span class="ui">Accepted
                                            </span>.</p>
                                    </li>
                                    <li>
                                        <p>A team member changes the state of the change request from<span class="ui"> Active
                                            </span> to <span class="ui">Resolved</span> when it is code complete and system tests
                                            have passed.</p>
                                    </li>
                                    <li>
                                        <p>A team member changes the state of the change request from <span class="ui">Resolved
                                            </span> to <span class="ui">Closed</span> when the team has validated that it successfully
                                            meets customer expectations. </p>
                                    </li>
                                </ul>
                                <p><span class="label">Atypical transitions</span>:</p>
                                <ul>
                                    <li>
                                        <p>A team member changes the state of the change request from <span class="ui">Proposed
                                            </span> to <span class="ui">Closed</span> with the default reason, <span class="ui">Rejected
                                            </span>.</p>
                                    </li>
                                    <li>
                                        <p>A team member changes the state of the change request from <span class="ui">Active
                                            </span> to <span class="ui">Proposed</span> with the default reason, <span class="ui">
                                                Investigation Complete</span>.</p>
                                    </li>
                                    <li>
                                        <p>A team member changes the state of the change request from <span class="ui">Active
                                            </span> to <span class="ui">Closed</span> after the team determines that the change
                                            request is out of scope or not relevant.</p>
                                    </li>
                                    <li>
                                        <p>A team member changes the state of the change request from <span class="ui">Resolved
                                            </span> to <span class="ui">Active </span> after the changed code fails a validation
                                            test.</p>
                                    </li>
                                    <li>
                                        <p>A team member changes the state of the change request from <span class="ui">Closed
                                            </span> to <span class="ui">Active</span> after the team determines that the work
                                            item was closed in error or is now in scope. </p>
                                    </li>
                                </ul>
                            </td>
                            <td>
                                <p><span class="label">Change Request State Diagram</span> </p>
                                <img alt="Workflow for Change Request" 
                                    src="../art/ProcGuid_ChangeReqStates.png" /><p />
                            </td>
                        </tr>
                    </table>
                </div>
                <a name="Proposed" />
                <h3 class="subHeading">Proposed (New)</h3>
                <div class="subsection">
                    <p>A team member can create a change request work item when the team finds a bug or
                        another event identifies a necessary change in a work product that is under change
                        control.</p>
                    <p>The following data fields are automatically captured when a team member creates a
                        change request:</p>
                    <ul>
                        <li>
                            <p><span class="label">Created By</span>: Name of the team member who created the change
                                request.</p>
                        </li>
                        <li>
                            <p><span class="label">Created Date</span>: Date and time when the change request was
                                created, as recorded by the server clock.</p>
                        </li>
                    </ul>
                    <a name="ProposedActive" />
                    <h4 class="subHeading">From Proposed to Active</h4>
                    <div class="subsection">
                        <p>Change requests describe changes to the product or a baseline. A change control board
                            must review, investigate, and accept or reject each change that the team proposes.
                        </p>
                        <p>A team member can move a change request from the <span class="ui">Proposed</span> 
                            state to the <span class="ui">Active</span> state for the reasons in the following
                            table:</p>
                        <div class="caption"></div>
                        <div class="tableSection">
                            <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                                <tr>
                                    <th>
                                        <p>Reason</p>
                                    </th>
                                    <th>
                                        <p>When to use</p>
                                    </th>
                                    <th>
                                        <p>Additional actions to take</p>
                                    </th>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Accepted</span> </p>
                                    </td>
                                    <td>
                                        <p>When the change control board approves the change request for the team to implement
                                            in the current iteration.</p>
                                    </td>
                                    <td>
                                        <p>Assign the change request to the team member who will implement it.</p>
                                    </td>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Investigate</span> </p>
                                    </td>
                                    <td>
                                        <p>When the change control board determines that the impact of the request must be investigated
                                            before the board will accept it. </p>
                                    </td>
                                    <td>
                                        <p>Return the change request to the <span class="ui">Proposed</span> state when the investigation
                                            is complete.</p>
                                    </td>
                                </tr>
                            </table>
                        </div>
                        <p>The following data fields are captured when a team member changes the state of a
                            change request to <span class="ui">Active</span>:</p>
                        <ul>
                            <li>
                                <p><span class="label">Activated By</span>: Name of the team member who activated the
                                    change request.</p>
                            </li>
                            <li>
                                <p><span class="label">Activated Date</span>: Date and time when the change request
                                    was activated, as recorded by the server clock.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                    <a name="ProposedClosed" />
                    <h4 class="subHeading">From Proposed to Closed</h4>
                    <div class="subsection">
                        <p>A team member can close a change request that is in the <span class="ui">Proposed
                            </span> state because of the reason in the following table: </p>
                        <div class="caption"></div>
                        <div class="tableSection">
                            <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                                <tr>
                                    <th>
                                        <p>Reason</p>
                                    </th>
                                    <th>
                                        <p>When to use</p>
                                    </th>
                                    <th>
                                        <p>Additional actions to take</p>
                                    </th>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Rejected</span> </p>
                                    </td>
                                    <td>
                                        <p>When the change control board determines that the team cannot implement the request
                                            or the customer does not need it.</p>
                                    </td>
                                    <td>
                                        <p>None.</p>
                                    </td>
                                </tr>
                            </table>
                        </div>
                        <p>The following data fields are captured when a team member closes a change request:
                        </p>
                        <ul>
                            <li>
                                <p><span class="label">Closed By</span>: Name of the team member who closed the change
                                    request.</p>
                            </li>
                            <li>
                                <p><span class="label">Closed Date</span>: Date and time when the change request was
                                    closed, as recorded by the server clock.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                </div>
                <a name="Active" />
                <h3 class="subHeading">Active</h3>
                <div class="subsection">
                    <p>The team should implement only those change requests that are in the <span class="ui">
                        Active</span> state. For active change requests, team members should create tasks
                        for writing code, testing, and documenting the change. When all tasks are complete,
                        a member of the team moves the change request to the <span class="ui">Resolved</span> 
                        state. You can also close a change request if the team abandons it or determine
                        that it is out of scope.</p>
                    <a name="ActiveResolved" />
                    <h4 class="subHeading">From Active to Resolved</h4>
                    <div class="subsection">
                        <p>A team member can resolve an active change request for the reason in the following
                            table:</p>
                        <div class="caption"></div>
                        <div class="tableSection">
                            <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                                <tr>
                                    <th>
                                        <p>Reason</p>
                                    </th>
                                    <th>
                                        <p>When to use</p>
                                    </th>
                                    <th>
                                        <p>Additional actions to take</p>
                                    </th>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Code Complete and System Tested </span> </p>
                                    </td>
                                    <td>
                                        <p>When the team has checked in code to implement a change request and all system tests
                                            have passed.</p>
                                    </td>
                                    <td>
                                        <p>Assign the change request to the team member who will test it.</p>
                                    </td>
                                </tr>
                            </table>
                        </div>
                        <p>The following data fields are captured when a team member resolves an active change
                            request:</p>
                        <ul>
                            <li>
                                <p><span class="label">Resolved By</span>: Name of the team member who resolved the
                                    change request.</p>
                            </li>
                            <li>
                                <p><span class="label">Resolved Date</span>: Date and time when the change request was
                                    resolved, as recorded by the server clock.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                    <a name="ActiveClosed" />
                    <h4 class="subHeading">From Active to Closed</h4>
                    <div class="subsection">
                        <p>A team member can close an active change request because of one of the reasons in
                            the following table: </p>
                        <div class="caption"></div>
                        <div class="tableSection">
                            <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                                <tr>
                                    <th>
                                        <p>Reason</p>
                                    </th>
                                    <th>
                                        <p>When to use</p>
                                    </th>
                                    <th>
                                        <p>Additional actions to take</p>
                                    </th>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Abandoned</span> </p>
                                    </td>
                                    <td>
                                        <p>When the change request is no longer considered necessary to implement. </p>
                                    </td>
                                    <td>
                                        <p>None.</p>
                                    </td>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Out of Scope</span> </p>
                                    </td>
                                    <td>
                                        <p>When the team has insufficient resources or another issue is blocking the team's
                                            ability to implement the change request for the current iteration. </p>
                                    </td>
                                    <td>
                                        <p>Update the <span class="ui">Iteration</span> field to specify in which iteration the
                                            team might implement the change request. If the change request is deferred to the
                                            next release of the software, leave the <span class="ui">Iteration</span> field blank,
                                            but describe in detail why the change request was deferred and when the team should
                                            implement it.</p>
                                    </td>
                                </tr>
                            </table>
                        </div>
                        <p>The following data fields are captured when a team member closes an active change
                            request:</p>
                        <ul>
                            <li>
                                <p><span class="label">Closed By</span>: Name of the team member who closed the change
                                    request.</p>
                            </li>
                            <li>
                                <p><span class="label">Closed Date</span>: Date and time when the change request was
                                    closed, as recorded by the server clock.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                    <a name="ActiveProposed" />
                    <h4 class="subHeading">From Active to Proposed</h4>
                    <div class="subsection">
                        <p>When the change request was activated as <span class="ui">Investigate</span>, you
                            change its state to <span class="ui">Proposed</span> after the team completes its
                            investigation. The following data fields are captured when you change the state
                            of an active change request to <span class="ui">Proposed</span>:</p>
                        <ul>
                            <li>
                                <p><span class="label">Changed By</span>: Name of the team member who changed the state
                                    of the change request.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                </div>
                <a name="Resolved" />
                <h3 class="subHeading">Resolved</h3>
                <div class="subsection">
                    <p>After a team implements a change request, the lead developer sets the state of the
                        request to <span class="ui">Resolved</span> and assigns it to a tester so that testing
                        can start.</p>
                    <p>A resolved change request has been implemented and passes system tests. However,
                        the team must validate resolved change requests with the customer to ensure that
                        the team has implemented the request according to customer expectations. If validation
                        tests pass, the team closes the change request. Otherwise, it is reactivated for
                        further work.</p>
                    <a name="ResolvedClosed" />
                    <h4 class="subHeading">From Resolved to Closed</h4>
                    <div class="subsection">
                        <p>A team member can close a resolved change request for the reason in the following
                            table:</p>
                        <div class="caption"></div>
                        <div class="tableSection">
                            <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                                <tr>
                                    <th>
                                        <p>Reason</p>
                                    </th>
                                    <th>
                                        <p>When to use</p>
                                    </th>
                                    <th>
                                        <p>Additional actions to take</p>
                                    </th>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Validation Test Passed</span> </p>
                                    </td>
                                    <td>
                                        <p>When the change request has passed all validation tests. </p>
                                    </td>
                                    <td>
                                        <p>Assign the change request to the product owner.</p>
                                    </td>
                                </tr>
                            </table>
                        </div>
                        <p>The following data fields are automatically captured when a team member closes a
                            resolved change request:</p>
                        <ul>
                            <li>
                                <p><span class="label">Closed By</span>: Name of the team member who closed the change
                                    request.</p>
                            </li>
                            <li>
                                <p><span class="label">Closed Date</span>: Date and time when the change request was
                                    closed, as recorded by the server clock.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                    <a name="ResolvedActive" />
                    <h4 class="subHeading">From Resolved to Active</h4>
                    <div class="subsection">
                        <p>A team member can reactivate a resolved change request for the reason in the following
                            table:</p>
                        <div class="caption"></div>
                        <div class="tableSection">
                            <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                                <tr>
                                    <th>
                                        <p>Reason</p>
                                    </th>
                                    <th>
                                        <p>When to use</p>
                                    </th>
                                    <th>
                                        <p>Additional actions to take</p>
                                    </th>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Validation Test Failed</span> </p>
                                    </td>
                                    <td>
                                        <p>When the validation test or tests indicate that one or more customer expectations
                                            have not been met.</p>
                                    </td>
                                    <td>
                                        <p>The tester creates bugs for the test failures and assigns the change request to the
                                            lead developer, who determines how to address the problems.</p>
                                    </td>
                                </tr>
                            </table>
                        </div>
                        <p>The following data is automatically captured when a team member reactivates a resolved
                            change request:</p>
                        <ul>
                            <li>
                                <p><span class="label">Activated By</span>: Name of the team member who reactivated
                                    the change request.</p>
                            </li>
                            <li>
                                <p><span class="label">Activated Date</span>: Date and time when the change request
                                    was reactivated, as recorded by the server clock.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                </div>
                <a name="Closed" />
                <h3 class="subHeading">Closed</h3>
                <div class="subsection">
                    <p>The team should no longer work on a closed change request. A change request is closed
                        either when the change control board has rejected it or when the team has successfully
                        implemented, verified, and validated the request.</p>
                    <p>A member of the team, usually a business analyst or program manager, can reactivate
                        a closed change request if it comes back into scope.</p>
                    <a name="ClosedActive" />
                    <h4 class="subHeading">From Closed to Active</h4>
                    <div class="subsection">
                        <p>A team member can reactivate a closed change request for the reason in the following
                            table:</p>
                        <div class="caption"></div>
                        <div class="tableSection">
                            <table width="50%" cellspacing="2" cellpadding="5" frame="lhs">
                                <tr>
                                    <th>
                                        <p>Reason</p>
                                    </th>
                                    <th>
                                        <p>When to use</p>
                                    </th>
                                    <th>
                                        <p>Additional actions to take</p>
                                    </th>
                                </tr>
                                <tr>
                                    <td>
                                        <p><span class="ui">Closed in error</span> </p>
                                    </td>
                                    <td>
                                        <p>When a team member accidentally closed a change request. </p>
                                    </td>
                                    <td>
                                        <p>Make sure that the implementation tasks, test cases, and details for the change request
                                            are well defined and sufficient to support its development.</p>
                                    </td>
                                </tr>
                            </table>
                        </div>
                        <ul>
                            <li>
                                <p>The following data is automatically captured when a team member reactivates a closed
                                    change request:</p>
                            </li>
                            <li>
                                <p><span class="label">Activated By</span>: Name of the team member who reactivated
                                    the change request.</p>
                            </li>
                            <li>
                                <p><span class="label">Activated Date</span>: Date and time when the change request
                                    was reactivated, as recorded by the server clock.</p>
                            </li>
                            <li>
                                <p><span class="label">State Change Date</span>: Date and time when the state of the
                                    change request was changed.</p>
                            </li>
                        </ul>
                    </div>
                </div>
            </div>
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                <div class="seeAlsoStyle"><span sdata="link"><a href="WorkItemsandWorkflowGovDev.html">
                    Work Items and Workflow (GovDev)</a></span> </div>
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